Shipping policy

At Sparkle.ae, we are committed to providing a seamless and secure delivery experience. Because we handle precious materials and handcrafted designs, we take every precaution to ensure your jewelry reaches you safely and promptly.

1. Delivery Timeframes

We strive to deliver your orders as quickly as possible:

Ready-to-Wear Items: Estimated delivery within 5–7 business days across the UAE.
Bespoke & Custom Orders: As our custom jewelry is handcrafted to your specifications, please allow up to 7–10 working days for production before dispatch.
International Shipping: Delivery times vary by destination but typically range from 8–10 business days.

Please note: Delivery times may be affected by external factors such as public holidays, extreme weather, or customs processing for international orders.

2. Delivery Charges

UAE Deliveries: We offer Complimentary (Free) Delivery on your first order within the United Arab Emirates.
International Deliveries: Shipping fees for orders outside the UAE will be calculated at checkout based on the destination and value of the item.

3. Secure Shipping & Insurance

Your peace of mind is our priority.

Fully Insured: Every Sparkle.ae shipment is fully insured during transit until it reaches your door.
Signature Required: To ensure your jewelry is received by the correct person, a signature is mandatory upon delivery. Our couriers will not leave packages unattended.
Proof of Identity: For high-value items, our delivery partner may request to see a valid Emirates ID or Passport to verify the recipient.

4. International Orders (Customs & Duties)

For our international customers:

Duties and Taxes: All customs duties, local taxes, and clearance fees are the responsibility of the purchaser and are collected by the destination country.
Compliance: Sparkle.ae complies with all international shipping regulations; however, we are not responsible for delays caused by local customs authorities.

5. Tracking Your Order

Once your order has been handcrafted and dispatched, you will receive a confirmation email and/or SMS containing a tracking number. You can use this to monitor your shipment’s progress in real-time.