Frequently Asked Questions

How do I request a quote?

Open the product you like, select the available options and choose the quote request. Share the selected configuration with our team using the contact options provided.

Can I compare lab-grown and natural diamonds?

Browse lab-grown diamond rings and natural diamond rings, or read the comparison guide.

What does the carat weight mean?

Check the weight basis on the individual product. Centre weight, total piece weight and the total for a pair describe different things.

Why are metal colours separate from the metal choice?

Silver and gold configurations offer yellow, white and rose colour selections. Platinum uses its natural colour. Choose the metal first, then use the colour choices shown for that selection.

What if I do not know my ring size?

Use the size guide on the ring page or ask for sizing assistance when you contact us.

Where can I read the service terms?

For the applicable terms, read our delivery and shipping policy and returns and repairs policy.